Product Warranty Information

For peace of mind, we offer a complimentary 10 year warranty against manufacture defects on all of our rings. The warranty covers manufacture defects to the metal during the manufacturing process. The warranty also covers loose gemstones. If you have an issue with your ring, we ask that you write to us and deliver the ring back within 30 days. It is the responsibility of the buyer to post the ring back and insure that it is delivered to us. We also provide a 10 year warranty against lost accent stones providing the following criteria have been met:

  1. There is otherwise no damage to the ring
  2. The ring has not be altered in any way by a third party
  3. The ring has been purchased or serviced by us within 12 months

If a warranty issue is found, we will repair or replace the ring free of charge.

Repair or service performed by a jeweller other than Aardvark Jewellery will void the warranty. All fine jewellery can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, accidental damage, loss of main gemstones, damaged gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

  1. The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
  2. Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
  3. Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone become loose or fall out.
  4. The loss of a gemstone caused by damage from everyday wear or from other damage.

We strongly recommend you insure you ring via your home contents policy or similar. This will cover you in the event of loss or damage that is not covered by our warranty.