For peace of mind, we offer a complimentary 6 months warranty against manufacture defects on all of our rings. The warranty covers defects and damage to the metal during the manufacturing process. The warranty also covers loose gemstone settings under 3mm. If you have an issue with your ring, we ask that you write to us and deliver the ring back within 30 days. It is the responsibility of the buyer to post the ring back and insure that it is delivered to us.
If a warranty issue is found, we will repair or replace the ring free of charge.
Repair or service performed by a jeweller other than Aardvark Jewellery will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, accidental damage, loss of gemstones over 3mm, damaged gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.
Some examples of common jewellery issues that would not be considered manufacturing defects include:
-The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
-Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
-Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
-The loss of a gemstone caused by damage from everyday wear or from other damage.
We strongly recommend you insure you ring via your home contents policy or similar. This will cover you in the event of loss or damage that is not covered by our warranty.
We may also be able to offer you an extended warranty plan if desired at an additional charge. Please email to inquire.