Yes we do. Please send us an email detailing any custom requests you may have and we will get back to you.
Yes we do. Shipping rates can be seen at checkout.
Domestic packages are sent via Royal Mail Special Delivery and are next working day. International orders normally take 7-10 days but can take longer depending on customs inspections.
All items are insured and you will be fully refunded if the item is declared as lost or damaged during transport.
If you are not happy with your purchase then we offer a 14 day return policy for any item once it has been received and signed for. If any item has been altered in any way by a party other than ourselves, then the item will not be eligible for refund. Custom orders are non-refundable.
If you are unhappy with your purchase then we request you message us within the 14 days allocated. The item must be returned in original condition and with original packaging. Shipping is the responsibility of the buyer and must be sent tracked, fully insured and signed for with a 5-7 day delivery time. A full refund minus the cost of shipping will be given if this criteria has been met.
We operate a real brick and mortar shop in Birmingham’s Jewellery Quarter since 1977. If you find that any of our items are not as described then we are happy to give you a full refund.
Please allow 1 -2 weeks for rings to be re-sized.
Orders take 3-5 days to process once ready. 2 weeks should be allowed if a ring requires sizing. Please note this does not include manufacturing times if a ring is made to order or custom made. Please read through each rings description thoroughly.
Yes, if you are able to visit us then please stop by and see the ring in person before purchase, it always looks better in person!
We can re-size to most sizes, however for changes that require going up or down 5 or more sizes, please email. A change of 5 or more up or down will incur an additional cost.
Absolutely! Please see our ‘Contact Us’ page for address info.
We provide certificates for all diamonds above 0.5ct each. We do not offer certificates for any diamonds under this size.
Yes, we can provide certificates at no additional cost, please email if required.
Yes, we only used well established and reputable wholesale companies to source our gemstones.
Yes, we stock hundreds of more items in our shop, if there is anything you are looking for specifically please email or pay us a visit, we can find what you are looking for!
All of our photographs are taken in natural outdoor light. We do our very best to represent all of our jewellery as accurately as possible to real life. Please note, some gemstones such as Sapphire and Alexandrite change colour depending on the type of light they are in. Some colours may also vary depending on your computer or phone screen settings. For a complete idea of exact colour and apparence, we would suggest booking an appointment in person.