We currently only accept PayPal as payment method.
We aim to ship items within 4 days of purchase/creation, please allow an extra week for ring re-sizing.
Domestic items are sent via Royal Mail Special Delivery, International orders are sent via Royal Mail International Tracked and Signed.
For invoices, we must post to the address attached to the invoice. This cannot be altered once payment has been made. If you would like to change the address, we must cancel, refund, and re-issue the invoice.
Expedited international shipments are sent via Parcelforce Global Express or DHL Express
Please note that it is the duty of international buyers to be responsible for any and all custom fees, duties, VAT tax, local tax, levies that is required by your country. Please also be aware of imposed import restrictions of your country.
All shipments are sent insured, and any shipment lost, stolen or damaged during shipping will be refunded.
We try and give as much information as possible in both the photos and the description of our products, and hope that these are clear and concise to you. It is important that if you have any doubts or queries, to contact us before purchasing.
If you are not happy with your purchase then we offer a 14 day return policy for any item once it has been received and signed for. If any item has been altered in any way by a party other than ourselves, then the ring will not be eligible for refund. If the ring is pre-made and has been resized up or down by more than 1 size then it will not be eligible for a refund.
Custom orders are non-refundable.
Made to order rings are refundable.
Pre-made rings that have been resized up or down by more than 1 size are not eligible for a refund.
Deposits are non-refundable.
Any additional services are non-refundable.
If more than one ring is ordered from the same customer, only one ring is refundable. Exchanges for standard stock items only may be offered at our discretion. Exchanges are non-refundable.
If you are unhappy with your purchase then we request you notify us in writing within the 14 days allocated. The item must be shipped within 7 days of notification. The item must be returned in original condition and with original packaging. Shipping is the responsibility of the buyer and must be sent tracked, fully insured and signed for via a courier company such as FedEx, DHL, UPS etc. A full refund minus the cost of shipping and any additional services will be given if this criteria has been met.
Each ring comes with a 6 months warranty against manufacturing defects as standard.