Yes we do. Please send us an email detailing any custom requests you may have and we will get back to you.
Yes we do. Shipping rates can be seen at checkout.
Domestic packages are sent via Royal Mail Special Delivery and are next working day. International orders normally take 7-10 days but can take longer depending on customs inspections.
All items are insured and you will be fully refunded if the item is declared as lost or damaged during transport.
We try and give as much information as possible in both the photos and the description of our products, and hope that these are clear and concise to you. It is important that if you have any doubts or queries, to contact us before purchasing.
If you are not happy with your purchase then we offer a 14 day return and 30 day exchange policy for any item once it has been delivered or collected. If any item has been altered in any way by a party other than ourselves, then the ring will not be eligible for refund. If the ring is pre-made and has been resized up or down by more than 1 size then it will not be eligible for a refund or exchange.
Custom orders are not refundable or exchangeable.
Made to order rings are refundable and exchangeable.
Pre-made rings that have been resized up or down by more than 1 size are not eligible for a refund or exchange.
Deposits are non-refundable.
Any additional services are non-refundable.
If more than one ring is ordered from the same customer, only one ring is refundable or exchangeable. Exchanges are non-refundable and final.
If you are unhappy with your purchase then we request you notify us in writing within the 14 days (or 30 for exchanges) allocated. The item must be shipped within 7 days of notification. The item must be returned in original condition and with original packaging. Shipping is the responsibility of the buyer and must be sent tracked, fully insured and signed for via a courier company such as FedEx, DHL, UPS etc. A full refund minus the cost of shipping and any additional services will be given if this criteria has been met.
Customers may cancel any standard made to order item at any time before the item is posted or collected with no penalty. Customers have 14 days after delivery to cancel their order unless the item is custom made or customised.
Customers may cancel any pre-made ring order at any time before the item is posted or collected with no penalty, providing no alterations have been made.
Customers that place an order that requires any alteration to an existing ring will not be able to cancel the order.
All custom orders cannot be cancelled.
Each ring comes with a 10 year warranty against manufacturing defects as standard.
We operate a real brick and mortar shop in Birmingham’s Jewellery Quarter since 1977. If you find that any of our items are not as described then we are happy to give you a full refund.
Please allow 1 -2 weeks for rings to be re-sized.
Orders take 3-5 days to process once ready. 2 weeks should be allowed if a ring requires sizing. Please note this does not include manufacturing times if a ring is made to order or custom made. Please read through each rings description thoroughly.
Yes, if you are able to visit us then please stop by and see the ring in person before purchase, it always looks better in person!
We can re-size to most sizes, however for changes that require going up or down 5 or more sizes, please email. A change of 5 or more up or down will incur an additional cost to the standard flat £45 re-size fee.
This website provides an excellent comparison table: https://en.wikipedia.org/wiki/Ring_size
Absolutely! Please see our ‘Contact Us’ page for address info.
We provide certificates for all diamonds above 0.5ct each. We do not offer certificates for any diamonds under this size.
Yes, we can provide certificates at no additional cost, please email if required.
Please see here: https://aardvarkjewellery.com/care-guide/
Yes, we only used well established and reputable wholesale companies to source our gemstones.
Yes, we stock hundreds of more items in our shop, if there is anything you are looking for specifically please email or pay us a visit, we can find what you are looking for!
All of our photographs are taken in natural outdoor light. We do our very best to represent all of our jewellery as accurately as possible to real life. Please note, some gemstones such as Sapphire and Alexandrite change colour depending on the type of light they are in. Some colours may also vary depending on your computer or phone screen settings. For a complete idea of exact colour and apparence, we would suggest booking an appointment in person.